If you took the official OTA for 4.3, ML2, there is no known root exploit available. If you don't want to go to Best Buy right away you can try flashing the firmware yourself. I bought it in the US at a best buy so i will take it there and see what they can do, thanks for the help. Where did you purchase it from? I'm from Australia, so I'm not sure about the US, but I think I've read in other threads that some Best Buys(?) have Samsung stores in them that have reflashed the stock firmware free of charge without actually checking your warranty. I was going to recommend that you use CWM to flash ROMs back but you don't have the i9295. I need help on what to do please, I have tried everything. But when i go into Kies it just tries to connect and does't not recognize my phone. Please select recovery mode in Kies & try again. My galaxy S4 active sgh-i537 is soft bricked, need help - Galaxy S 4 Active Q&A, Help & Troubleshooting My phone was rooted then it updated to the 4.3 and when i reset it because the galaxy play store was not working i tried to re root it and it got stuck on a screen upon boot that says Firmware upgrade encountered an issue.
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